Cancellation policy
You should be able to stop paying, or close your account, without a phone call. These are different actions.
Cancel subscription (stop renewal)
If you have a paid period, signed-in AskCash has Cancel subscription. Renewal stops. You are not charged again for that subscription. Access lasts until the paid period ends.
The product policy is no refunds. When you cancel or start a paid period, the product says: Payments aren’t refundable. You can stop renewal anytime, and you keep access through the period you paid for. We do not prorate unused days. We do not end access the moment you cancel subscription.
When renewal is already off, the cancel-subscription control goes away. You can keep using AskCash until the paid period ends. After that, the paywall returns if a paid period is required.
Cancel subscription does not delete your account, your bank connections, your agent connection, receipt notes, or category labels. Cancel subscription alone does not forfeit unused referral credit.
An email to us is not a substitute for the button. If the button is missing, write to support@askcash.app and we will help you reach the same stop.
Delete My Account (close and purge)
Signed-in AskCash has Delete My Account. That closes the account.
When you delete your account:
- Your website sign-in ends.
- Bank connections are disconnected. We ask Plaid to disconnect each linked bank when a live bank connection is configured.
- The agent connection is disconnected and its refresh tokens are revoked.
- Your account content becomes inaccessible right away.
- Unused and pending referral rewards are forfeited, and any unused Stripe customer credit balance on the account is zeroed.
We permanently delete your account data from our active systems within 30 days, and from backups within 60 days. Content can’t be recovered once it has been permanently deleted. If you want anything exported, do that before you delete.
Delete My Account also ends renewal. We do not refund unused time. See the refund policy. Referral program details are in Referrals in the terms.
Disconnect a bank (without deleting the account)
Disconnecting a bank removes that connection. When a live bank connection is configured, we also ask Plaid to disconnect it, which stops our ability to use that link. It does not cancel your subscription. It does not delete your account. It does not delete receipt notes or custom categories saved against a transaction id.
Disconnect the agent (without deleting the account)
Disconnecting the agent revokes the stored refresh tokens. Signing out of the website does not do that. Disconnecting the agent does not delete your account.
Help
If a control is missing, write to support@askcash.app (account help) or privacy@askcash.app (deletion and privacy requests).
Adapted from the Basecamp open-source policies / CC BY 4.0.